Business Analyst, OTD Connect Billing Transformation

Transformation Team Role

The Transformation team within Global Business Solutions is passionate about driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise. We strive to be global strategic business partners, delivering world class transformational solutions. We operate as a global organization, supporting various functions including Finance, Controllership, Purchasing, HR, Manufacturing, Sales, Marketing, and a growing list of new business partnerships.

Responsibilities:

• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes. Anticipate partner needs (proactive vs. reactive).
• Develop a deep understanding of the business by facilitating workshops to capture business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers.
• Provides understanding of the bigger picture and how projects relate to operational strategy / Enterprise goals.
• Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation projects that impact the results of the company.
• Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions.
• Conduct iterative agile software configuration sessions to ensure that all key internal consumer organization business objectives are met.
• Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.
• Review and ensure application of appropriate internal controls, SOX compliance and financial procedures.

Qualifications:

• A bachelor's or master's degree in business, finance, accounting, marketing, IT or related field
• 3+ years of relevant work experience in business and process transformation, consulting, and project management
• Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements
• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
• Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results
• Affinity with technology and/or familiarity with analytics tools and techniques
• Highly motivated and willing to learn and take on new challenges
• Excellent written and verbal communication skills

What Can Give You a Competitive Edge (Preferred Qualifications): Collaborate with end-to-end Global Process Owners on establishing KPIs to measure process health, drive transparency across the end-to-end process, connect Global end-to-ends to improve agility & efficiency.

About GM: Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us: We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview: From day one, we're looking out for your well-beingat work and at homeso you can focus on realizing your ambitions.