Bilingual Senior Reconciliation Lead

Bilingual Senior Reconciliation Lead

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Reconciliation & Proofing Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsible for supporting the management of front to back reconciliation, identifying operational risk, trade confirmation and settlement forecasts.
• Develops and implements business initiatives, client solutions, and/or projects affiliated with pre-settlement processes and transaction capture activities.
• Stays abreast of developments within own field and considers his/her implications for own job and the business.
• Takes responsibility for volume, quality, timeliness and delivery of complex deliverables.
• Accountable for integrity of process, operations and associated results and may have responsibility for planning, budgeting and policy formulation within area of expertise.
• Responsible for detailed analysis of issues on transaction capture and all the related functions where the best course of action is not evident from the information available, but actions must be recommended/ taken.
• Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients.
• Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities.
• Demonstrates good analytical skills to filter, prioritize and validate potentially complex material from multiple projects.
• Oversees the daily performance related to transactions capture pre-settlement activities of operations processes to satisfactory completion of the daily operational cycle.
• Defines, develops, implements and tracks appropriate KPIs and SLAs for the group.
• Committed to process improvement, client service, control, and cost reduction and identifies any opportunity to implement process improvements, service enhancements, or technology enhancements.
• Liaises with internal and external clients to assess service quality and identify areas for improvement.
• Conducts discovery and due diligence activities with clients to meet their needs, solving complex client queries and consults with clients as required.
• Provides in-depth and sophisticated analysis to define problems and develop solutions.
• Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business.
• Acts as an advisor or coach to new or junior staff.
• Builds and maintains effective relationships with colleagues, management, internal/external clients and stakeholders; facilitates and enables change.
• Persuades and influences colleagues, management, clients and stakeholders through excellent communication, interpersonal and diplomacy skills.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Client Service Focused
• Good Analytical skills
• Execution focused
• Bilingual in English and Spanish required
• Excellent communication skills
• Good influencing skills
• Develops partnerships with key internal and external stakeholders

Education:

• Bachelor's/University degree, Master's degree preferred