Benefits Administration Manager

Manager, Benefits Administration
Job Summary
The Manager, Benefits Administration oversees and optimizes the administration of outsourced employee benefit programs including health and wellbeing, financial security, and other voluntary benefit programs. The Benefits Administration Manager is accountable for ensuring seamless collaboration with internal stakeholders and vendors to deliver world-class benefits service delivery and experiences. This role is instrumental in managing vendor relationships, conducting ongoing audits to proactively identify and resolve complex issues, acting as an escalated point of contact for key stakeholders and complex escalations, and maintaining data integrity across systems.
Responsibilities
Benefits Issue Escalation Resolution

• Identify, analyze, and resolve complex issues related to benefit systems, data integration, and process flows
• Lead internal partners (e.g. Benefits COE, HR systems, Payroll, and People Partners) and external vendors to troubleshoot errors and drive resolution in a timely manner
• Proactively identify and address root causes of recurring issues and implement process improvements.
• Act as a subject matter expert in benefit-related escalations and compliance issues

Compliance Management

• Stay updated on federal and state regulations (e.g. ERISA, ACA) regarding employee benefits to ensure compliance
• Monitor plan administration to proactively identify and address any potential compliance issues
• Conduct regular audits of benefit plans to maintain accuracy and adherence to regulations
• Ensure required compliance reports and activities are executed in accordance with applicable regulations

Reporting and Analysis

• Track benefit plan utilization and costs to identify areas for optimization
• Analyze trends in employee benefit usage and make recommendations to management based on data
• Prepare analytical insights and reports on benefit plan performance and cost projections for stakeholders to support decision making and strategic planning
• Monitor and audit system data to proactively identify and correct discrepancies

Project Management and Implementation

• Responsible for execution of ongoing business as usual projects (e.g. Benefits Annual Enrollment) and specialized, ad-hoc projects as needed
• Identify and execute projects to optimize benefits administration
• Act as a benefits subject matter expert to support non-benefit related project needs

Qualifications

• Bachelor's degree in Human Resources Administration, Business Administration, or related field
• Minimum 10 years of experience in benefits management / benefits administration
• Proven expertise and experience in multiple disciplines of benefits including health, wellness, retirement, and insurance
• Demonstrated critical and analytical thinking and problem-solving skills to address complex issues
• Ability to collaborate across organizational boundaries with diverse sets of stakeholders
• Superb interpersonal communication skills and ability to build trust and credibility with stakeholders throughout all levels of the organization
• Proficiency in HR systems including, but not limited to Workday and understanding of data flows and integrations
• Customer-centric mindset
• Experience with case management technologies used to support the customer- experience

Preferred Qualifications

• Master's of Human Resources or Business Administration
• Benefits Administration-related certifications (e.g. Certified Employee Benefit Specialist certification, Certified Benefits Professional, Group Benefits Associate certification)

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Must be able to work in a corporate office environment.

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