Bell Person/Driver

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!

Overview

Responsible for luggage assistance and shuttle service for all guests while providing guests with personalized service in order to achieve our goal for the best arrival and departure experience. Must be able to work flexible hours.

Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage And packages onto a bell cart to transport items throughout hotel to designated room. Navigates bellcart through public areas, guest room corridors and to elevators.

Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.

Listens and responds to guest inquiries using a positive, clear speaking voice. Answers Questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

Organizes and store luggage as necessary in a designated area.

Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

Comprehends and abides by all traffic regulations while transporting customers to and from the airport terminal or other designated site.

Lifts luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.

Listens, understands and responds immediately to customer and employee inquiries and requests for assistance. Greets customers with a friendly and sincere welcome.

Remains calm and alert especially during emergencies or heavy hotel activity and handles complications from driving in the local community.

Clearly communicates the features, and services of the hotel facilities.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Picks up and deliver guest laundry to and from guest rooms in a timely, accurate manner.

Delivers morning newspapers, Zipout Checkout packets, mail, packages, faxes, etc. to specific guest rooms.

Maintains and posts hotel reader boards and public area signage.

Cleans and polishes carts and other equipment used in the department.

Retrieves and inputs data from a computer terminal in an accurate, error-free manner.

Answers the Bell desk phone and provide information as needed.

Reads and matches luggage tags, write claim tickets and detach portion to give to guest.

PHYSICAL REQUIREMENTS:

Frequency Key: Never 0 hours; Rare up to 1 hour; Occasional 1-3 hours; Frequent 3-6 Hours; Constant 6-8 hours

Physical Activity Frequency Sitting Rare Walking Constant

Climbing stairs Occasional

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Frequent

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Rare

Lifting/Carrying(# lbs.) Frequent - up to 50 lbs. Travel Never

OTHER DUTIES

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Qualifications

QUALIFICATION STANDARDS EDUCATION

High School graduate or equivalent preferred

EXPERIENCE

Prior driver, hospitality, bell person or door person experience preferred. Previous guest service experience required.

LICENSES OR CERTIFICATES

Valid driver's license issued by the state in which the hotel is located. Provide evidence of insurability. CPR Certification and/or First Aid Training preferred.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Applicants with additional language skills preferred.

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Compensation Range

The compensation for this position is $18.00/Hr. - $18.00/Hr. based on qualifications and experience.