AWS Executive Briefing Center - Seattle Operations Leader, Executive Briefing Program, AWS Marketing

Operations Manager For The Seattle Executive Briefing Center

The Amazon Web Services (AWS) Executive Briefing Program is hiring an Operations Manager to lead our Seattle Executive Briefing Center (EBC) operations while managing critical global program elements. As the Seattle EBC Operations Lead, you will partner closely with the Briefing Program Manager team to host executive briefings and will be responsible for the day-to-day operations of the EBC, including managing planning processes, timelines, stakeholder communications, executive engagement, and support the successful execution of briefings onsite in Seattle. Reporting to the Global EBC Program Leader, this role combines executive hospitality leadership with strategic operations management, focusing on delivering world-class customer experiences while optimizing resources and processes.

Key job responsibilities:

• Oversee daily Seattle EBC operations, ensuring a consistently high standard of service and execution
• Lead and develop the Seattle EBC concierge team, fostering a culture of excellence and continuous improvement
• Ensure EBC staff coverage, including hands-on support during peak periods
• Establish and uphold best practices, playbooks, and operational frameworks to ensure consistency and quality across all briefings
• Manage the EBC facility and its infrastructure, including customer logistical needs, hospitality services, vendor relationships for both internal and external stakeholders
• Partner with Facilities, AV, IT and key vendors to deliver seamless logistics, venue setup, and a high-touch hospitality experience
• Own and manage the EBC operating budget, ensuring efficient use of resources and clear tracking of expenditures
• Negotiate vendor contracts, service level agreements, and implement cost optimization strategies while maintaining service excellence
• Lead and support special projects as assigned

About the team:

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Why AWS:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences:

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture:

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth:

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.