Audiology Assistant

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Position Summary:

• Under the direction of an Audiologist, performs a variety of duties involving assisting with basic hearing evaluations, maintenance of hearing aids and some clerical functions.

Major Responsibilities:

• Performing assistance during audiological evaluations.
• Responsible for rooming patients and taking patient case history.
• Program hearing aids for CI and Baha evaluations.
• Completes troubleshooting procedures on hearing technology devices, recommending repairs, and drafting requests for authorization of parts and repairs. Maintains a tracking system. Instructs patients and families in the use of hearing technology equipment.
• Enters data into databases for research purposes, and extracts data as needed. Checks in hearing technology equipment and documents in SharePoint. Produces and maintains a variety of statistical records, reports, forms, schedules, and other materials.
• Performs a variety of administrative duties as necessary.
• Maintains assigned supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items. Maintains organization of clinical equipment and toys, clinical and research files and records. Organizing and stocking consult rooms/booths.
• Maintains clinic in a neat and orderly fashion.

Position Qualifications:

License/Certification/Education:

Required:

• Associates degree with a Health Care background.
• Eligibility to become licensed as an Audiology Assistant in Massachusetts, and will obtain licensure within 3 months of date of hire. Audiology department will provide necessary training for licensure.

Preferred:

• Bachelor's degree in Communications Disorder.

Experience/Skills:

Required:

• Knowledge of Audiology field and functions.
• Analytical skills and judgment to interpret data and take the appropriate action as circumstances or situations vary.
• Knowledge of a variety of basic patient care and office procedures.
• Excellent interpersonal skills, empathy, and the desire and ability to interact effectively with children and parents.
• Organization skills, ability to pay attention to detail, and good phone etiquette/customer service.
• Ability to communicate effectively both orally and in writing.
• Knowledge and use of Microsoft Office products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.