Attractions Ambassador- Full Time (The Fly LINQ)

Ride Operator

Job Summary:

Ride Operator is responsible for safely assisting guests with harnesses including inspection and adjustments while they are riding on the Attraction. Providing attentive customer service, engaging the guests so each patron has a positive experience and will return as well as telling their friends and family. Must be able to work in high places.

Key Job Functions:

• Oversees the safety and harnessing of all guests who ride the attraction. This includes inspection of harnesses and adjustments for maximum safety and comfort while riding the zipline.
• Loading trolleys onto the zipline cables safely and make proper attachments to prepare for guest's flight down zipline.
• Connecting guest on the ziplines, double checking the trolley and harness connections of each patron.
• Display critical safety instructions to every guest
• Double check operational partner's loaded zipline riders for safe connection (swap checks)
• Enable and dispatch guest from control panels
• Reset the automatic controls after the guest have safely launched
• Continue the repetitive actions necessary to cycle guests as fast as safely possible while maintaining a high level of guest service and interaction
• Removal of Trolleys, Harnesses and Flight Bags from Gear Retrieval System on launch platform and on occasion from Gear Retrieval Cart.
• Unload guests from trolley and the trolley from the cable, escort the guest to safe zone for unharnessing
• Verify landing platform ready to safely receive guests using automatic control panels.
• Verify and reset the automatic controls after guest have safely landed
• Loading of Trolleys, Harnesses and Flight Bags into Gear Retrieval System or Cart on landing platform
• Ride Operator also continually works to improve the ride cycle times which reduce the wait times for all guests.
• During morning operational checks be able to safely load fellow ride operators onto the zipline and dispatch for pre-opening operational checks as well as be able to be loaded onto the zipline yourself
• Performing and verifying that the ride is ready and safe to receive guests for opening
• During morning operational checks clean all platforms, staircases and handrails daily
• Upon nightly shutdown, remove any trash and secure platforms for maintenance
• Responsible for the safety of all guests, themselves, team members and other employees always. Securing all decks and platforms for closing hours.

Education and/or Experience:

High school diploma with experience in a customer facing position.

Qualifications:

• Ability to effectively communicate in a friendly, courteous manner with guests, other employees, management and the general public.
• Must be able to communicate in English.
• Must have excellent customer service skills.
• Must be willing to work a flexible schedule, including nights and holidays.
• Must be able to work in high places.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Work Environment:

• Must be able to work in extreme heat and cold environment for long periods of time.
• Must be able to work in a standing position for long periods of time.
• Must be able to stand, walk, kneel and stoop.
• Must be able to lift 50lbs, and reach a height of 6'8"
• Must be able to work in a loud noise environment.
• Must wear designated uniform as described by the attraction.