Associate Toll Operations Consultant

Associate Toll Operations Consultant

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. We believe transportation is more than movementit's the foundation of connected, thriving communities. As part of HDR's Transportation Business Group, you'll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or pioneering next-generation transportation solutions, your contributions will help define the future of mobility. This isn't just a jobit's a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all employee-owners at HDR, which is the foundation of our collaborative culture that connects employees around the world.

In the role of Associate Toll Operations Consultant, we'll count on you to:

• Analyze proposed options related to operations, systems or management changes and impacts of changes using knowledge of staffing, engineering, service provisions, and management.
• Confer with managers to obtain additional or interpret policies and procedures related to change options.
• Prepare reports and documentation related to options and change evaluations
• Technical Delivery
  • Research tolling trends, technologies, and policies to inform client strategies
  • Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
  • Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities via reporting.
  • Reconcile tolling data across systems and vendors to verify accuracy and completeness
  • Analyze business processes and recommend improvements for efficiency and accuracy
  • Evaluate customer service center and system data to identify trends and opportunities
  • Support quality assurance reviews and recommend enhancements
  • Develop SOPs, training materials, and technical documentation
  • Assess end-user experience for both customers and agents
• Task & Project Management
  • Lead development and delivery of small tasks and work products.
  • Support toll program management tasks including design reviews and operational oversight
  • Apply HDR's project management and QA/QC processes
  • Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts.
  • Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery.
• Business Development
  • Assist with business development efforts, including writing or reviewing proposals.
  • Grow business development skills through industry engagement
• Perform other duties as assigned.

Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy.

Preferred Qualifications

• Efficient use of the internet and other electronic and hard copy media for research
• Strong Microsoft PowerPoint, Word, Project and Visio skills
• Expert Microsoft Access and Excel skills
• Strong analytical skills with the ability to compile and present summary level information
• Ability to obtain, cleanse, merge and analyze data from multiple sources
• Excellent interpersonal skills and strong relationship, organizational and follow-up skills
• Self-starter with proven track record of accomplishments
• An attitude and commitment to being an active participant of our employee-owned culture is a must
• Familiarity with tolling back-office systems and/or customer contact center operations
• Strong background in data analysis, reporting, and data visualization
• Excellent written and communication skills.
• Ability to handle a wide variety of tasks simultaneously requiring different skill sets.
• Ability to adapt to the needs of our clients and work outside of one's comfort zone.
• Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities.
• Experience in business or technical management consulting.
• Familiarity with tolling policies, technologies, or equipment.
• Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
• Local candidates preferred
• Master's Degree
• Knowledge of ArcGIS, SQL Server and/or Crystal Reports
• Proficiency in data reporting and analytical tools such as SQL, PowerBI, VBA, Power Query, Python
• Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint.
• Experience in an A/E/C industry
• PMP Certification

Required Qualifications

• Bachelor's degree in related field
• A minimum of 2 years related experience
• An attitude and commitment to being an active participant of our employee-owned culture is a must

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. Stated benefits are for full-time regular positions. The expected compensation range for this position is $87,934.00 - $142,750.00 annually depending upon skills, experience, education and geographical location.

At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.