Associate, Strategy & Operations, Trust & Safety

Associate, Strategy & Operations, Trust & Safety

DoorDash's Dasher Trust team is looking for an experienced Strategy & Operations Associate to oversee our work in the Identity and Authenticity space. The Dasher Trust team's work on Identity is critical to ensure that every delivery on DoorDash is safe. This is an exciting opportunity for a candidate with a proven track record of performance to oversee our strategy in this critical area.

As an Associate on DoorDash's Identity and Authenticity, you will be responsible for deep analyses and end-to-end implementation laddering up into critical large-scale initiatives supporting the Trust team's objectives. You will partner with internal cross-functional teams, including Product, Operations, Marketing, Policy, and Legal, to launch initiatives from 0?1.

You will report to our Senior Manager of Trust and Safety.

You're excited about this opportunity because you will

• Utilize and analyze complex data to make strategic recommendations on what products & solutions we should build to achieve our Trust team goals specifically for our International markets
• Collaborate cross-functionally across the Safety S&O team, Marketing, Product, Engineering, Support, Legal, Policy, and others to drive key strategic projects
• Gain an understanding of our different vendors to drive trust and authenticity on the platform, and work closely with them to find optimizations and improvements across the shared workflows and processes
• Track progress against goals, highlight tradeoffs and prioritization for initiatives across the team, and communicate out results to Integrity leadership
• Be a nimble and quick problem-solver who isn't afraid to jump into an ambiguous problem that arises and can find an approach to solve - we are operating in a dynamic space, so we're looking for people excited about the challenge of new and unexpected areas to deep dive!

We're excited about you because

• 2+ years focused on Strategy & Operations or experience executing in a fast-paced environment
• You have experience with SQL in being able to interpret data into high-level insights
• You have proven experience scoping solutions from ambiguous requirements
• You have experience working with product and engineering teams to implement change and drive results
• You have experience working with management and executive leadership teams
• Bachelor degree required
• Knowledge of the product we offer and passion for DoorDash's mission

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

$56,500 - $95,000 USD

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.