Associate Practice Manager, Northborough Crossing, 40 Hours, Days

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position reports to a Practice Administrator and is responsible for supervising employees and activities for the efficient administration of medical office activities in a number of small one to two provider offices (average of 10 to 12 offices) in a specific geographical region. Coordinates a broad range of related functions to include patient billing-related activities, patient registration and scheduling, medical transcription, medical records, budget administration, etc. Ensures support and administrative services for a Physician Leader, Group Practice Manager/Physician or similar position is covered by staff members.

I. Major Responsibilities:

• Monitors workflow and productivity to evaluate office performance. Takes corrective action to ensure the efficient and effective workflow.
• Directs patient care activities. Assesses patient flow. Develops and maintains systems and processes to assure efficient flow.
• Creates a team focused environment by coordinating clerical and clinical staff to ensure quality patient care.
• Ensures the production of correspondence, transcribed medical reports, memos, etc.
• Ensures efficient patient registration and the scheduling of medical procedures for both inpatients and outpatients. Coordinates with hospital admitting, the O.R., testing centers, pre-admission, etc.

II. Position Qualifications:

• License/Certification/Education: Required: 1. A.S. Degree in Business Administration or equivalent. 2. Must have transportation and MA license to travel from one Medical Office to another.
• Preferred: 1. Bachelor's degree preferred.
• Experience/Skill: Required: 1. Five (5) or more years of medical administrative office experience is required. 2. Prior lead or supervisory skills/experience is required. 3. Must have excellent oral and written communication skills. 4. Must have excellent interpersonal skills to interact with all levels of staff/management, as well as internal and external vendors, patients etc. 5. Must have excellent organizational and analytical/problem-solving skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.