Assistant Manager - Mayo Clinic Store

Mayo Clinic Store Assistant Manager

The Mayo Clinic Store Assistant Manager is responsible for the day-to-day operations of the retail medical supply store or supporting work centers. This individual oversees employees and job functions that include staffing (hiring and firing), coaching and employee development. Optimizes work center productivity, resolves service issues and develops and maintains policies and procedures. Responsible for maintaining excellent product selection, presentation standards and proper pricing. Works closely with or reports to the Mayo Clinic Store Revenue Cycle Manager to ensure proper product and claim billing and Medicare/Medicaid compliance. Maintains compliance with HIPPA and other third-party payer requirements. May perform special projects at the discretion of the Manager. Works with Management staff for all stores to ensure staff are adequately cross-trained and maintain competencies with processes, policies and procedures. The candidate must also possess strong customer service, interpersonal, and leadership skills.

Preferred durable medical billing experience. This position will be a part of Mayo Clinic Store Business Office (Revenue Cycle) and responsible for oversight of 10-14 direct billing staff members, along with unbilled claim submission, clearing house organization, payer contracts, and payer data integrity management. Applicant must understand HCPCs, ICD-10, PDAC, EOB/ERAs, authorizations, remittance, and advanced insurance terminology. Must be able to manage call center and escalated call resolution. If you're considering applying, emphasize your experience with revenue cycle management, insurance billing codes, team leadership, and durable medical equipment (DME) billing. Will be required to come on campus for some on-job training, some leadership meetings, and team collaboration.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

High school diploma required. Bachelor's degree preferred. 2+ years of related experience required with a Bachelor's degree; 4+ years of related experience required with a high school diploma. Must be customer service oriented and possess strong skills in team building, communication, decision making, problem solving, goal setting and business sense. Knowledge of medical terminology, exposure to durable medical equipment and HCPCS coding and billing preferred. Prior Lead or Supervisory experience a plus. Valid driver's license if applicable.

Exempt

$62,920.00 - $89,169.60

Yes

Full Time

80

Monday - Friday, 8 am - 5 pm

n/a

No

Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.