Assistant Bakery Manager

Bakery Assistant Department Manager

Responsible for assisting the Bakery Department Manager to present the freshest, most innovative, and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager.

Positions that report to you: Bakers, Cake Designers, Fryers, Clerks, Bakery Wrappers.

Primary duties and responsibilities include:

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Checks orders for the day and sets up a timeline and production schedule.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Assigns tasks to bakers upon arrival.
• Reviews daily production list with department employees and assigns tasks for completion.
• Organizes and helps where additional production is needed for the day.
• Creates second production schedule for additional product, reviews with department employees, and assists in production as needed.
• Ensures department standards are met.
• Reviews the product status and creates closing list for evening crew.
• Assigns duties to part-time crew as needed.
• Reviews day of week for gross potential.
• Reviews future sales weeks and plans for events/production.
• Ensures display case product is rotated and replenished.
• Trains new employees.
• Handles and satisfies customer issues.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary duties and responsibilities include assuming management duties in the absence of the Department Manager, ordering product and supplies as needed, filling in for absent employees for the production day, assisting in other areas of the store as needed, and performing other job-related duties and special projects as required.

Knowledge, skills, abilities, and worker characteristics include the ability to solve practical problems, interpret instructions, do arithmetic calculations, file, post, and mail materials, copy data from one record to another, interview to obtain basic information, and guide people and provide basic direction.

Education and experience include high school or equivalent experience and over one year up to three years of similar or related experience.

Supervisory responsibilities include instructing, assigning, reviewing, and planning work of others, maintaining standards, coordinating activities, and allocating personnel.

Physical requirements include the ability to exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision. Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working conditions include daily exposure to noise, temperature extremes, dampness, vibrations, equipment movement hazards, and dangerous chemicals/solvents. There is weekly exposure to dirt and occasional exposure to electrical shock. This is a fast-paced work environment with significant pressure.

Equipment used to perform the job includes mixers, register, proof box, ovens, sheeter, rounder, pan washer, fryer, label machine, shrink wrap machine, RPM system, computer, and copy cake machine.

Financial responsibility includes being responsible for equipment in the department and customer accounts.

Contacts include daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.

Has access to confidential information including ads, gross profit percentage, wages, sales, pricing, and employee information.

The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience. For information on company benefits visit Benefits at Hy-Vee.