AR/collections Associate

Job Title: AR/Collections AssociateJob Description

Under the supervision of the Credit and Collections Supervisor/Manager, the AR/Collections Associate ensures that our organization is always represented in a professional and courteous manner. This role involves calling customers to collect on past-due invoices and is responsible for researching and reconciling open issues related to credits, unapplied cash, misapplied cash, disputes, and more. Customer service is paramount, and success is achieved through commitment to our customers, partners, and peers.

Responsibilities

• Contact customers for past-due balances, thoroughly documenting pertinent information (approximately 50 calls per day).

• Communicate with field personnel regarding past-due invoices and disputes.

• Research and reconcile all open issues, including credits, unapplied cash, misapplied cash, and disputes.

• Mail or fax correspondence, including letters and statements.

• Communicate account changes or updates with the corresponding department.

• Place or release customer account holds.

• Collaborate with a collection agency, assigning accounts and responding to inquiries.

• Provide management with the status of past-due accounts.

• Work in a very structured environment with a diverse workforce.

• Perform other essential duties as assigned by the supervisor.

Essential Skills

• Strong research abilities for reviewing customer accounts and resolving matters.

• Excellent oral and written communication skills.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Ability to make quick and accurate decisions.

• Interpersonal skills to effectively communicate with customers, vendors, employees, and upper management.

• Capability to manage multiple tasks with changing priorities.

• Capacity to work under pressure and adaptability to an ever-changing environment.

Additional Skills & Qualifications

• 1+ years of Accounts Receivable experience in a mid-sized company.

• 1+ years of prior business-to-business collections experience.

• Comfort with Microsoft Excel, including formulas, VLOOKUP, and Pivot Tables.

• High school diploma or equivalent.

• Ability to type 35 WPM and be on the phone 90% of the workday.

• Background in distribution or manufacturing is preferred.

Work Environment

The role is based in a corporate office environment, and is 100% on-site. Work hours are Monday through Friday, either from 8:00 am to 4:30 pm or from 7:30 am to 4:00 pm.

Job Type & Location

This is a Contract position based out of La Vergne, Tennessee.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in La Vergne,TN.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.