Analyst, Research II

Analyst, Research II

The Analyst, Research II is responsible for utilizing R-Log or designated WMS in conjunction with all available systems/data bases to reconcile discrepancies and escalates throughout the business so they can be processed. The resolving of discrepancies is to be done in a timely fashion in order to meet SLA metrics for time in the facility.

This position will be responsible for:

• Research and resolve discrepancies and escalations accurately using all available resources.
• Provide reports to Supervisor detailing errors, improper scans and misses by shift to drive accountability.
• Maintain the flow of product by resolving them in FIFO or Prioritization order.
• Communicate resolution and completion of prioritized orders to the customer and management.
• Communicate repetitive errors and problems to the Inventory Control Manager.
• Assist in determining root causes of the discrepancies or SLA misses along with recommendations to prevent them, and report that information to the Operations Manager and Customer.
• Maintain a good relationship with accounts by responding to all inquiries in a courteous and efficient manner.
• Report feedback to management, including any signs of dissatisfaction.
• Implement and promote continuous improvement warehouse and inventory functions utilizing established quality processes (ISO, account, etc) and through active participation in High Performance Work Teams.
• Understand and meet all customer quality goals.
• Participate in quality programs and quality project teams.
• Make recommendations and/or lead projects regarding continuous improvement of department work processes and operating procedures.
• Perform other duties as assigned.

You might be a great fit if:

1. High school diploma or GED and 1-4 years of relevant experience.
2. At least 1 year of warehouse experience including computer skills.
3. Effective communication and PC skills required.
4. Customer service driven.
5. Strong team player.
6. Leadership skills.
7. Strong problem solving and communication skills.

Physical/Cognitive Requirements With or without accommodation:

• Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability.

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain:

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full and part time opportunities.
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision and voluntary benefits available on day one
• Basic life & Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full time employees following 180 days of service.
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Pay Range: 20.48 (Min) - 38.85 (Max) Hourly