Advanced Service Technician

Advanced Service Technician

The Advanced Service Technician is responsible for ensuring the effective maintenance, repair, and service of foodservice equipment, fuel systems, and general facility infrastructure across their assigned coverage area. This high-level position is responsible for independently managing a diverse range of complex tasks, including equipment diagnostics, resolution of critical issues, and ensuring operational continuity. The role also supports strategic service delivery through optimized routing, proactive inventory management, and continuous tracking of open work orders, to maximize repair volume, resolution speed, and first-time fix rates.

Essential Functions

Technical Service & Repair

Execute advanced diagnostics and repairs on foodservice equipment, fuel dispensers, facility systems, and general trades as they are assigned.

Service Call Management

Independently plan and manage assigned service calls across multiple sites to ensure efficient routing and time management. Ensure all assigned work orders are actively managed, clocked in/out of correctly, include status updates in the notes section, have resolution notes added, and are closed out in a timely manner.

Parts & Vehicle Readiness

Maintain appropriate levels of critical spare parts, tools, and supplies to support repair readiness. Maintain a clean, organized, and service-ready vehicle that meets inspection requirements.

Performance & Accountability

Achieve and exceed performance goals including, but not limited to resolution days, completed repairs, and first-time fix rate.

Additional Responsibilities

Deliver high-quality customer service and showcase a positive and respectful demeanor during all service interactions while representing the Facilities Department. Uphold all safety and compliance standards while executing all job duties. Foster a culture of continuous learning and development through regular training participation and knowledge sharing. Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence. Performs other projects/duties as assigned.

Qualifications

Required

High school diploma or equivalent. Minimum of 3 years of hands-on experience in commercial equipment maintenance, facility repair, or a related field. Proficiency in troubleshooting electrical, mechanical, and/or plumbing systems. Strong organizational and time management abilities with a focus on efficiency. Excellent communication and customer service skills. Ability to lift up to 75 pounds and work in various physical conditions including confined spaces and heights.

Preferred

Technical certifications in HVAC, electrical, fuel systems, food equipment maintenance, or related disciplines. Prior experience in multi-site service roles. Demonstrated initiative in ongoing professional development.

Success Factors

Operational Efficiency - Maximizes productivity through strategic routing, strong work order management, and maintenance of necessary tools and parts. Customer Satisfaction - Maintains a professional demeanor and problem-solving mindset in every interaction. Continuous Improvement: Embraces opportunities for skill development and supports department-wide training initiatives. KPI Achievement - Delivers strong results across resolution days, first-time fix percentage, and overall repair volume.

Work Requirements

This is a full-time position averaging 4050 hours per week. Overtime, on-call availability, and occasional overnight travel may be required depending on service demands and emergencies. The physical demands of the role include extended periods of driving, along with bending and lifting.